Return Policy

1. Eligibility for Returns

Buyers may request a return for most products within 7, 14 or 30 days of delivery. To be eligible:

  • The item must be unused, unworn, and unwashed
  • The item must be in its original packaging, with tags still attached
  • The product must be in resellable condition

Non-Returnable Items. For hygiene and safety reasons, the following items cannot be returned:

  • Underwear, lingerie, bodysuits
  • Earrings
  • Customized or made-to-order items
  • Clearance or final-sale items
  • Any item marked as “non-returnable” on the product page

2. Return Process

To request a return:

  • Complete the return form or contact us at support@ulusi.com for any guidance needed.
  • We will issue a Return Authorization and instructions
  • Send the item back using the label or instructions we provide
  • After receiving the product, we inspect it and notify you of the approval or rejection

3. Inspection and Approval

Returns are inspected within 2–7 business days after arrival. We may reject returns if:

  • The item shows signs of wear
  • The packaging or label is missing
  • The item is damaged after delivery
  • The return arrives outside the allowed timeframe

4. Refunds

Once approved, refunds are processed to your original payment method. Refund timing:

  • Card payments: 3–7 business/working days
  • Mobile money or local payment options: 1–3 business days
  • Bank transfer payouts: 3–5 business days

Refunds will NOT include:

  • Shipping fees (unless we are at fault)
  • Customs duties or import taxes
  • Packaging costs

5. Exchanges

We currently. Do not offer exchanges (refunds only)

6. Damaged, Defective, or Wrong Items

You must notify us within (48 hours / 3 days) of delivery, if you receive:

  • A damaged item
  • A defective product
  • The wrong product

Send photo evidence to info@ulusi.com to speed up processing, We will provide:

  • A free return shipping
  • Replacement or full refund after inspection
  • The wrong product

7. Designer Responsibilities

Designers agree that:

  • Returned items approved under this policy will be accepted
  • Refunds will be deducted from the Designer's payout
  • Repeated quality issues may lead to removal from the marketplace

8. Items Lost or Damaged During Return Shipping

  • Buyers are responsible for proper packaging of returned items
  • We are not responsible for items lost due to unauthorized return methods
  • Only returns shipped through our approved process are eligible for refunds

9. Cancellation

  • Orders may be cancelled before they are packaged or shipped.
  • Once the order is shipped, it must follow the standard return process.

10. Contact Information

If you have any questions you may contact us at:
info@ulusi.com or call / WhatsApp +265892095966