Privacy Policy

1. Information We Collect

Information You Provide

• User account details: name, email, phone number, password
• Shipping information: — address, postal code, city, district, region, country.
• Payment information: processed securely via third-party payment providers (we do not store full card or mobile money account details).
• Designer information: ID details, tax information, product details, payout bank information.
• Customer support messages

Information We Collect Automatically

• IP address and device information
• Browser type and operating system
• User interactions with the platform
• Cookies and similar tracking technologies
• Log data for security and analytics

Information From Third Parties

• Payment processors
• Shipping and courier partners
• Verification services (for designer identity)

2. How We Use Your Information

• Process purchase orders and payments
• Ship and deliver products
• Handle returns and refunds
• Provide customer support
• Manage designer accounts, payouts, and product listings
• Improve website functionality and user experience
• Send order updates, notifications, and marketing emails (optional)
• Protect against fraud and unauthorized transactions
• Comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies to:

• Keep you logged in
• Remember your cart and preferences
• Analyze site traffic and performance
• Provide personalized recommendations

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Payment processors (to complete purchases)
• Shipping partners (to deliver orders)
• Designers (only what is needed to fulfill a sale)
• Service providers (IT hosting, email, analytics)
• Legal authorities if required by law

5. Payments

6. Protecting Your Data (Security)

We use industry-standard techniques to protect your data and fully comply with the Malawi Data Protection Act of 2024, including:

• SSL encryption
• Restricted employee access
• Secure servers
• Monitoring for suspicious activity

6. Protecting Your Data (Security)

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account or data
• Withdraw consent (e.g., marketing emails)
• Request a copy of your data
• Object to certain data processing activities

7. Data Retention

We keep your information for as long as:

• Your account is active
• Required to complete orders
• Needed for legal, tax, or accounting reasons

7. Links to Third-Party Websites

8. Changes to This Privacy Policy

9. Contact Information

If you have any questions or requests you may contact us at:
info@ulusi.com or call / WhatsApp +265892095966